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Why does Google show my IP address originating in a different country from...
Some users have reported having Google identify their internet connection as originating in a different country than where our server is located. For example, if you are connected to one of our VPN...
View ArticleIssue with mobile data usage on iOS 14 with Proton VPN
We have been contacted by users reporting that their iPhone is telling them that they are using unexpectedly large amounts of data when using their mobile data plan while connected to Proton VPN. We...
View ArticleWhen my iPhone goes to sleep it stops running Proton VPN
On some devices, when your iPhone or iPad goes to sleep, it causes Proton VPN to stop working. This will typically cause the device to disconnect from your WiFi network. We have identified that the...
View ArticleDecember 2019 updates to Proton VPN’s Terms and Conditions
In December 2019 we made a minor update to Proton VPN’s Terms and Conditions and Privacy Policy reflecting that the legal party you are contracting with was changed from Proton VPN AG (Switzerland) to...
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Adblocker (NetShield) and antivirus interactions in Windows
NetShield is a DNS filtering feature that blocks ads, malware, and website trackers. Some antivirus programs for Windows offer features that are incompatible with NetShield, which can result in...
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How latency, bandwidth, and throughput impact Internet speed
Internet speed or how fast data transfers in a network is calculated using different metrics: latency, bandwidth, and throughput. This article aims to explain these metrics and how the TCP protocol —...
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How to update your system clock on Windows
It is important that your Windows system clock is correct. If it isn’t, an error can occur that will prevent you from connecting to our servers. How to set the correct system time on Windows 10 1. Go...
View ArticleKill switch behavior on Chromebooks
You can protect your online privacy on a Chromebook using our Android app, which has been optimized for use on Chrome OS. Most of the features available to Android users of this app will also work...
View ArticleDoes Proton VPN work in China?
As of Sept. 18, 2019, the Chinese government is blocking access to Proton VPN as part of a larger crackdown on Internet freedom. The Chinese government works hard to control its citizens’ access to...
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Using Adobe Cloud, OneDrive or Office 365 while connected to Proton VPN
If you are experiencing issues with Adobe Cloud or Microsoft services such as OneDrive or Office 365 while connected to a Proton VPN server on your Windows device, please follow the steps below to...
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